Product Questions

My pen eraser is drawing in Corel Painter 2023, how do I fix this?
This is a Windows issue, and there is an easy two-part fix.  You will need to open the Settings panel. [1] Then, Click on the Painter icon in the Appl...
Tue, Dec 19, 2023 at 7:25 PM
Do you have self-help on your website?
Yes, and it is loaded with all sorts of useful information. The Support page is at the URL below.    https://www.xencelabs.com/support   It is broken up...
Wed, Dec 20, 2023 at 2:18 PM
How can I find help on the Xencealbs website?
The easiest way to get help on our website is to click on the Yellow Help icon in the lower right corner of each of our pages. This will give you quick acce...
Wed, Jan 17, 2024 at 3:29 PM
Can I use two wireless dongles at that same time on my computer?
No, only one wireless dongle can be used on your computer at the same time.  You can connect one Pen Tablet + Quick Keys or two Quick Keys to a wireless...
Wed, Feb 7, 2024 at 9:07 AM
How do I create custom settings for my Pen Display 16?
By default, when you install the Xencelabs driver for the Pen Display 16 and have Quick Keys, you will see in the Settings panel that there are some preset ...
Tue, May 14, 2024 at 6:48 PM
macOS Sonoma 14.4 USB devices not working, is there a fix?
With the release of macOS Sonoma 14.4, the Hub interface seems to have been set up a bit differently in how USB devices work and are connected to the operat...
Thu, Mar 14, 2024 at 9:23 AM
Can I color calibrate my Pen Display 24?
Yes, you can color-calibrate your Pen Display 24. Before you do so, you should warm it up for 30 minutes or more and set the color space in the Settings pan...
Tue, Apr 9, 2024 at 8:34 AM
Can I change my Brush size in Adobe Ps to Pen button?
Yes, you can change your Brush size and Brush Hardness (Feathering) simultaneously.  This will require a combination of keystrokes and a mouse click.  ...
Wed, Apr 10, 2024 at 7:37 AM
When mirroring displays, how do I select the display on which my cursor appears?
Adding text
Tue, Apr 9, 2024 at 6:56 PM
How do I change the orientation of my display?
Xencelabs has given you the control to rotate your display within the Settings panel. You no longer need to access the Video card controls to perform this f...
Wed, May 8, 2024 at 7:53 AM