By default, the cursor will appear on the display that is set as your computer's primary display.


TABLE OF CONTENTS

  • On a Mac computer
  • On a Windows computer
  • Cursor Placement menu


If you don't see the cursor on the Pen Display, you will need to set it as the Primary display on your macOS or Windows computer. 


On a Mac: 

Click on the Apple > System Settings > Displays, then grab and drag the white bar to the display you want to make the Primary display.



[1] The image to the right shows the Pen Display as the Primary display, with the White bar across the top.

[2] This is the other mirrored display. 


On Windows: 

Right-click on your Desktop and select Display Settings. Then select the Pen Display from the displays icon and select "Make this my main display."



[3] This is the Pen Display, and it is shown as being selected.

[4] Check this box if it is not checked to make the Pen your main (Primary) display.



Cursor Placement Menu: 


There can also be situations where the Settings panel does not know where to place the cursor. When this happens, a Cursor Placement dropdown menu will appear below the Display Switch Cycle as shown below.



[5] This shows the Cursor Placement menu with the Pen Display 24 selected.

** This dialog box will only appear when the Settings panel does not know where to place the cursor.


For further assistance or inquiries, feel free to reach out to the Xencelabs Customer Care team at CustomerCare@xencelabs.com.