Product Questions

Does the Tablet driver come on a disk?
No, the Xencelabs Tablet driver will need to be downloaded from our website.  You can go to, select Driver Download and then selec...
Tue, May 14, 2024 at 10:45 AM
Can I secure my Pen and Tablet with a security lock?
Yes, there is a Kensington security slot on the upper left of the tablet that can be used with a Kensington Nanosaver locking device. 
Tue, May 14, 2024 at 10:49 AM
Can I return my order for a credit?
There is a 30 day return period from the date of purchase. Please reach out to the Customer Care team at for more information.  Th...
Tue, May 14, 2024 at 10:49 AM
Do I need an internet connection to install the tablet driver?
Yes, you will need to have an internet connection to download the Xencelabs Tablet driver. If you do not have an internet connection, you can download t...
Tue, May 14, 2024 at 10:49 AM
How do I clean and disinfect my tablet?
To clean your tablet, we suggest using Windex or a Display type cleaner, and lightly spray a Micro-Fiber cloth. Then gently wipe the tablet surface, cable, ...
Tue, May 14, 2024 at 10:50 AM
I have a Wacom pen, will it work on my Xencelabs Pen Tablet?
The only Wacom pen that will work with your Xencelabs tablet is the Pro Pen 2 (KP504E). You will have very limited use of the Pro Pens side switches. They m...
Mon, Nov 7, 2022 at 10:52 AM
When I hold my pen stationary on the tablet for a second or more, a circle is formed around the tip position. What is happening?
This is a Windows operating system feature called Press and Hold to Right Click. This is not active by default, but if at some point it was selected, it can...
Tue, May 14, 2024 at 10:50 AM
Can the Xencelabs Pen Tablet be used to draw in Adobe PS?
Yes, it will work well with the full suite of Adobe applications. 
Tue, May 14, 2024 at 10:51 AM
How do I disinfect my tablet from the COVID-19 Virus
The EPA has instructed the use of "List N" products to disinfect and kill the COVID-19 virus.  A link has been posted below that will take you to ...
Tue, May 14, 2024 at 10:52 AM
Can I change when my Pen and Tablet goes to sleep?
Yes, that change can be made in the Xencelabs in the Setting application, under Preferences. By adjusting the slide rule, you can decrease the time the tabl...
Tue, May 14, 2024 at 10:52 AM