Product Questions

Does the Tablet driver come on a disk?
No, the Xencelabs Tablet driver will need to be downloaded from our website.  You can go to, select Driver Download and then selec...
Wed, Feb 24, 2021 at 3:47 PM
Can I secure my Pen and Tablet with a security lock?
Yes, there is a Kensington security slot on the upper left of the tablet that can be used with a Kensington Nanosaver locking device. 
Fri, Jan 15, 2021 at 6:32 AM
Can I return my order for a credit?
There is a 30 day return period from the date of purchase. Please reach out to the Customer Care team at for more information.  Th...
Tue, Feb 16, 2021 at 2:18 PM
Do I need an internet connection to install the tablet driver?
Yes, you will need to have an internet connection to download the Xencelabs Tablet driver. If you do not have an internet connection, you can download t...
Thu, Jan 14, 2021 at 3:31 PM
How do I clean and disinfect my tablet?
To clean your tablet, we suggest using Windex or a Display type cleaner, and lightly spray a Micro-Fiber cloth. Then gently wipe the tablet surface, cable, ...
Fri, Jan 15, 2021 at 6:03 AM
I have a Wacom pen, will it work on my Xencelabs Pen Tablet?
The only Wacom pen that will work with your Xencelabs tablet is the Pro Pen 2 (KP504E). You will have very limited use of the Pro Pens side switches. They m...
Mon, Nov 7, 2022 at 10:52 AM
When I hold my pen stationary on the tablet for a second or more, a circle is formed around the tip position. What is happening?
This is a Windows operating system feature called Press and Hold to Right Click. This is not active by default, but if at some point it was selected, it can...
Sat, Jan 16, 2021 at 10:49 AM
Can the Xencelabs Pen Tablet be used to draw in Adobe PS?
Yes, it will work well with the full suite of Adobe applications. 
Thu, Jan 14, 2021 at 3:33 PM
How do I disinfect my tablet from the COVID-19 Virus
The EPA has instructed the use of "List N" products to disinfect and kill the COVID-19 virus.  A link has been posted below that will take you to ...
Fri, Jan 15, 2021 at 6:05 AM
Can I change when my Pen and Tablet goes to sleep?
Yes, that change can be made in the Xencelabs in the Setting application, under Preferences. By adjusting the slide rule, you can decrease the time the tabl...
Fri, Jan 15, 2021 at 6:42 AM