With the release of macOS Sonoma 14.4, the Hub interface seems to have been set up a bit differently in how USB devices work and are connected to the operating system. This also seems to be related specifically to MacBooks, but if you are using a Mac device other than a MacBook, the solution below will get you up and running.

You will need to do the following; 


Remove the currently installed Xencelabs driver. 

Use Go or Finder to navigate to the Application folder > open Xencelabs and select the uninstall Xencelabs application. 

Use the link below to download and install Xencelabs driver 1.3.2-62

link: https://www.dropbox.com/scl/fi/qyc30d8fdo1gtyr2te2kt/XencelabsMac_1.3.2-62-Beta.dmg?rlkey=2vgf6hifxt2nx7il9ceh5mu3p&dl=0

Then restart your Mac. This is a must

Once your Mac has restarted, you will be up and running.

Link to Apple Community: https://discussions.apple.com/thread/255518397?sortBy=best

If you continue to have issues, please reach out to Xencelabs customer care by emailing CustomerCare@Xencelabs.com.