Product Questions

Does you Tablet support Mouse mode?
Yes, both the 3-Button pen and the Thin pen supports mouse mode.  You can set up one pen to use Mouse mode (relative positioning) and the other to ...
Mon, Jul 19, 2021 at 3:46 PM
Can I use the Quick Keys on my Android device?
No, at this time, the Quick Keys will not run on an Android device. 
Mon, Jul 19, 2021 at 3:43 PM
How does the Pen Tablet react to Palm input (rejection)?
The Pen Tablet line of tablets does not have Touch Input of any kind. Since there is no Touch Input, there is no need to worry about palm reject issues with...
Thu, Aug 19, 2021 at 1:56 PM
Can I store files on my Xencelabs Tablet?
No, your Pen tablet is like a mouse on steroids.  It is a pointing device with added features and ability and has no file storage capability. 
Mon, Aug 23, 2021 at 2:59 PM
Is it possible to reset my Pen Tablet and Quick Keys?
Yes, it is possible to reset your Quick Keys and Pen Tablet. If you are experiencing issues with either device and it is not acting consistently, resetting ...
Tue, Aug 31, 2021 at 4:23 PM
I'm having "hooks" issues at the beginning of the line in Clip Studio Paint on Windows 10, how do I fix it?
With Windows 10 OS, whenever you made a medium or high fast stroke in Clip Studio Paint (CSP), If you see the "hooks" at the beginning of the line...
Wed, Nov 3, 2021 at 5:07 AM
Where can I find the Model and serial number for my Quick Keys?
Both the model and serial number for you Quick Keys are listed on the bottom of the box it came in.  The image on the right shows you where to locat...
Tue, Nov 30, 2021 at 8:26 AM
How many Monitors are supported by the Xencelabs tablet?
Currently, the maximum number of monitors that will work with our Mac and Windows drivers is six. Any more monitors connected to your system will cause the ...
Fri, Feb 2, 2024 at 7:04 AM
I'm on a Mac, and my Settings program will not open, how do I fix it?
When installing the Xencelabs driver on a macOS, there have been instances where the Guided Setup and the Setting program will not open once the install is ...
Wed, Dec 8, 2021 at 4:27 PM
What is the lengith of your USB cable for your Pen Tablets?
The length of the USB cables for both the Pen Tablet Medium and Small is 2m in length. This is an image of the USB Straight cable that comes with yo...
Fri, Dec 24, 2021 at 7:46 AM