Product Questions

What is the length of the USB cable that comes with the Quick Keys?
The USB cable that comes with the Quick Keys is 2m in length.  This is an image of the USB L-Shaped cable that comes with the Quick Keys.
Fri, Dec 24, 2021 at 7:51 AM
Can I use a wall charger to charge my Xencelabs Quick Keys and Pen Tablet?
When charging your Pen Tablet or Quick Keys, it is strongly suggested that you charge them using your computer's USB port.  Do not use a USB charger...
Tue, Jan 25, 2022 at 7:58 PM
How can I extend the battery life of my Xencelabs devices?
That is a great question, and there are a couple of ways to do that.  Power the device off when not using it. See image one below.  Set the sleep time...
Wed, Mar 2, 2022 at 8:40 AM
Can I save and share my custom settings I created for an application?
Yes, you will need to have Mac Driver 1.2.1-18 or Windows Driver 1.2.1-14 or later installed. You will also need to have the Quick Keys connected and active...
Wed, Nov 23, 2022 at 3:09 PM
Can I adjust the tilt of my pens?
Yes with, the release of the Mac Driver 1.2.1-18 and Windows Driver 1.2.1-14, you now can fine-tune tilt on both of your pens. This is done the same way...
Wed, Mar 2, 2022 at 3:12 PM
Can I adjust the speed or the sensitivity of the Dial on my Quick Keys?
Yes, in the Setting program, there is a slider that will allow you to adjust how sensitive the Dial is. To access the Dial Sensitivity slider, please fo...
Mon, Mar 14, 2022 at 11:34 AM
How do I know if my Pen is working correctly?
If you are wondering if your Pen is working the way it should be, Xencelabs has a built-in Diagnostics application that you can use to test your Pens, ta...
Tue, Dec 13, 2022 at 9:38 AM
How to I enable more button sets on my Quick Keys?
When I press the Set button on my Quick Keys, I only have Set A. How do I add other sets?  ** Tool Tip in the last slide** First, you will want to c...
Fri, Apr 1, 2022 at 11:51 AM
How do I customize my Quick Keys?
From time to time, I'll hear the question from a new user that has just purchased the Xencelabs Quick Keys say; What are the Dial and Buttons used for o...
Wed, Dec 28, 2022 at 10:32 AM
Why does it take 15 to 20 seconds for my Quick Keys and Tablet to connect wirelessly?
The time needed for your Quick Keys and or your Pen Tablet to connect to the wireless dongle can vary depending on your environment. It can take up to 20 se...
Tue, Apr 5, 2022 at 7:48 PM