Product Questions

Do I need to calibrate my pen?
Your Pens come precalibrated from the factory. If you see that your cursor is not directly under your nib, you may want to calibrate your pen.  The cali...
Wed, Mar 29, 2023 at 9:48 AM
Does the Pen Display 24 have Touch?
The Pen Display 24 does not have touch. When our product team was interviewing artists and designers, questing them about their top five "likes" a...
Tue, Mar 28, 2023 at 7:27 AM
What is the native resolution of the Pen Display 24?
The Xencelabs Pen Display 24 is a true 4K display with a native resolution of 3840 x 2160, an aspect ratio of 16:9, with a refresh rate of 60mhz. The be...
Wed, Mar 29, 2023 at 9:54 AM
What are my options for video connection with the Pen Display 24?
There are three video connection options with the Pen Displays 24. The cables for the three connection types are included with the Pen Display 24 kit. M...
Wed, Mar 29, 2023 at 10:01 AM
Does the Pen Display 24 come with a stand?
Yes, the pen Display 24 ships with the Tilt stand. The Tilt stand uses four M4 14mm screws to attach to the Pen Display, and the Stand comes attached to the...
Wed, Mar 29, 2023 at 9:29 AM
Can the Pen Display 24 be tethered for security?
Yes, the Pen Display 24 has a Kennington MicroSaver 2.0 slot on the back right of the Display designed to tether the Pen Display 24 securely.  ** The Ke...
Wed, Mar 29, 2023 at 10:05 AM
What is the brightness rating of the Pen Display 24?
The Pen Display 24 has a brightness rating of 330 cd/m2. You may be asking yourself, is this important? And the short answer is yes, it is very importan...
Thu, Mar 30, 2023 at 11:11 AM
What is the weight of the Pen Display 24?
The Pen Display 24 weighs 13.5 lbs or 6.12 kg.  The back is drilled to accept a 100 x 100 VESA mount, and it does not need an adapter plate to be mounte...
Wed, Mar 29, 2023 at 10:11 AM
What is the aspect ratio of the Pen Display 24?
The aspect ratio of the Pen Display 24 is 16:9. This is the most common standard screen ratio.  It stands for 16 units wide and 9 units high and is the ...
Tue, Mar 28, 2023 at 5:13 PM
Why does my Mac report a lower resolution than 4K?
The Mac Operating System manages font size by using what it deems is the best resolution for font size viewing.  This often means it uses a lower resolu...
Wed, Mar 29, 2023 at 9:53 AM