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Tablet and quick keys not pairing.

I recently broke my original dongle so I ordered a new one, when I went to pair my devices they just didn't show up. ive been trying everything to connect them for the past 2 days and nothings working. 


I have checked that it isn't a problem with any cables ive been using as ive used multiple and bought new ones, ive even uninstalled the driver so on so on. 


any direct fix for this? 

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I have reached out via support ticket #15516. I'm waiting to hear back from you.


Please follow the instructions in the below FAQ link to pair the new wireless dongle to your existing Xencelabs devices.


FAQ Link: https://solutions.xencelabs.com/en/support/solutions/articles/67000400865-can-i-pair-my-tablet-or-quick-keys-to-a-different-xencelabs-wireless-dongle-


Please let me know if this does not get you back up and running.

 

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