I have reached out via support ticket #15516. I'm waiting to hear back from you.
Please follow the instructions in the below FAQ link to pair the new wireless dongle to your existing Xencelabs devices.
Please let me know if this does not get you back up and running.
Jordan Ayella
I recently broke my original dongle so I ordered a new one, when I went to pair my devices they just didn't show up. ive been trying everything to connect them for the past 2 days and nothings working.
I have checked that it isn't a problem with any cables ive been using as ive used multiple and bought new ones, ive even uninstalled the driver so on so on.
any direct fix for this?