Product Questions

Does the Pen Display 16 OLED display experence Dulling?
Yes, all OLED displays can since they are manufactured out of organic material (Organic Light-Emitting Diode).  Xencelabs has chosen a high-grade OLED p...
Mon, Aug 26, 2024 at 11:36 AM
Where can I adjust my Brightness and Contrast setting for the Pen Display 16?
Those settings can be easily accessed from the Settings panel.  You will need to open the Settings pane. [1] Select Device Settings from the left n...
Mon, Aug 26, 2024 at 11:58 AM
I have not received my confirmation email with the Adobe Substance 3D license key. How do I obtain this?
Once you have purchased a qualifying Xencelabs product, added the Adobe Substance 3D collection to your cart, and checked out and paid for your order.     ...
Tue, Sep 10, 2024 at 11:39 AM
If I purchase more than one Xencelabs qualifying product, can I purchase an accompanying Adobe Substance 3D Collection license key?
Yes, as long as you purchase a Xencelabs qualifying product in a new order.    Only one Adobe Substance 3D collection package can be added to a Xencelabs ...
Tue, Sep 10, 2024 at 11:46 AM
I lost the email with my Adobe Substance 3D Collection license key. Can I get it replaced?
Yes, please get in touch with Xencelabs Customer Care and include your order Xencelabs order number by emailing CustomerCare@xencelabs.com.
Tue, Sep 10, 2024 at 12:50 PM
I’m having issues with the Adobe Substance 3D Collection applications. Where do I get help?
For all questions related to the Adobe Substance 3D applications, please contact Adobe using the below link.    https://helpx.adobe.com/creative-cloud/faq...
Tue, Sep 10, 2024 at 1:00 PM
What applications come with the Adobe Substance 3D collection?
You will receive the below applications in the Substance 3D collection:  Painter Designer Sampler Stager  If you would like to contact Xencelabs...
Tue, Sep 10, 2024 at 1:03 PM