For all questions related to the Adobe Substance 3D applications, please contact Adobe using the below link. 

 

https://helpx.adobe.com/creative-cloud/faq/substance-3d-faq.html.

 

I have also placed a link below to an Adobe Substance 3D page with some general questions and answers that you will find helpful. 

 

https://helpx.adobe.com/creative-cloud/faq/substance-3d-faq.html#:~:text=The%20Substance%203D%20collection%20plan%20includes%20Painter%2C%20Designer%2C,and%20up%20to%2050%203D%20assets%20a%20month.


If you would like to contact Xencelabs support, please email CustomerCare@xencelabs.com