Product Questions
Yes, all OLED displays can since they are manufactured out of organic material (Organic Light-Emitting Diode). Xencelabs has chosen a high-grade OLED p...
Tue, Aug 27, 2024 at 2:36 AM
Those settings can be easily accessed from the Settings panel. You will need to open the Settings pane. [1] Select Device Settings from the left n...
Tue, Aug 27, 2024 at 2:58 AM
Once you have purchased a qualifying Xencelabs product, added the Adobe Substance 3D collection to your cart, and checked out and paid for your order. ...
Wed, Sep 11, 2024 at 2:39 AM
Yes, as long as you purchase a Xencelabs qualifying product in a new order. Only one Adobe Substance 3D collection package can be added to a Xencelabs ...
Wed, Sep 11, 2024 at 2:46 AM
Yes, please get in touch with Xencelabs Customer Care and include your order Xencelabs order number by emailing CustomerCare@xencelabs.com.
Wed, Sep 11, 2024 at 3:50 AM
For all questions related to the Adobe Substance 3D applications, please contact Adobe using the below link. https://helpx.adobe.com/creative-cloud/faq...
Wed, Sep 11, 2024 at 4:00 AM
You will receive the below applications in the Substance 3D collection: Painter Designer Sampler Stager If you would like to contact Xencelabs...
Wed, Sep 11, 2024 at 4:03 AM
By default, the minimum brightness of the Pen Display 16 will be around 200 cd/m2. You can adjust this to 70 cd/m2 and up to 300 cd/m2 using the Settings pa...
Mon, Oct 28, 2024 at 9:54 PM
This is called "aging mode." It is used to test the Pen Display before it leaves the factory. It is possible that a firmware hick-up caused i...
Wed, Feb 12, 2025 at 11:14 AM
Yes, you can. That is done in the Settings panel under Device Settings > Display Controls. There is a dropdown menu in the right column called Display Or...
Thu, Apr 17, 2025 at 12:54 AM