Product Questions

What is the best way to connect my Xencelabs device to my computer?
That is a great question and one we are asked a lot. There are good ways and better ways to connect your Xencelabs devices to your computer.  This appli...
Fri, Aug 18, 2023 at 6:25 AM
Can I test the buttons on my Pen Tablet?
Yes, Xencelabs has created an application to test your Pen Tablet to ensure it works correctly. And it is communicating with your pens. It is called the Dia...
Tue, Apr 12, 2022 at 8:58 AM
Is there a way to reset my Pen Tablet and or Quick Keys to factory settings?
I have customized my Pen Tablet, Pens, or Quick Keys, and it is not working the way I thought it would? Is there an easy way to reset the Device I customize...
Wed, May 15, 2024 at 1:40 AM
How can I create a function with the Windows Key + another key on my Quick Keys??
Creating a combination keystroke using the Windows Key+ another key is possible. In this example, we are going to assign the Windows Key + H to a Quick Keys...
Sat, May 14, 2022 at 1:07 AM
Is there a Xencelabs driver compatibility issue with the SuperDisplay application?
Yes, at this time SuperDisplay and the Xencelabs Settings panel are not compatible.  This will only affect users on the Windows platform using SuperDisp...
Sat, Aug 12, 2023 at 12:01 AM
How do you add two control keys plus a third key to a button?
Adding two control keys and another keyboard keystroke can be done, it is tricky, but it can be done. And Yes, the Driver team is working on making it an ea...
Fri, Sep 13, 2024 at 3:36 AM
My order arrived damaged, how do I get it replaced?
First, I would like to apologize that you received your order and it was damaged.  Please contact Customer Care using the email address OnlineSupport@xe...
Thu, May 8, 2025 at 12:45 AM
My Quick Keys display is to dim, how do I make it brigher?
The settings program has a section that allows you to make custom changes to many aspects of your Quick Keys, and Pen Tablet if you have that Xencelabs devi...
Wed, Jun 15, 2022 at 2:04 PM
Can I change the Brightness on the OLED display on my Quick Keys?
Yes, the Quick Keys OLED can be Dimmed or adjusted. The Quick Keys out of the box has the OLED brightness set at Bright. There are three states to the brigh...
Tue, Jun 21, 2022 at 3:18 AM
Can I set the volume control on my Mac to the Quick Keys Dial?
Yes, you can use the Dial on your Quick Keys to adjust the volume on your macOS Up or Down. You will first need to add the volume control to one of the ...
Tue, Oct 18, 2022 at 1:56 AM