First, I would like to apologize that you received your order and it was damaged.
Please reach out to Customer Care using the email address OnlineSupport@xencelabs.com. This will create a ticket and be assigned to a Customer Care agent.
Please include your Xencelabs order number, a picture or two showing the damage, and a picture of the shipping label. This information will help us quickly get your order replaced and get you up and running!
