First, I would like to apologize that you received your order and it was damaged.
Please contact Customer Care using the email address OnlineSupport@xencelabs.com. This will create a ticket and assign it to a Customer Care agent.
Each region has a different return address, so please contact Xencelabs Customer Care before returning your order. Customer Care will give you proper shipping instructions.
Please include your Xencelabs order number, a picture or two showing the damage, and a picture of the shipping label. This information will help us quickly get your order replaced and get you up and running!
For further assistance or inquiries, contact the Xencelabs Customer Care team at CustomerCare@xencelabs.com.
