This only affects the Windows platform and is caused by setting the Windows Display Scaler to more than 100%. The fix for this is easy; the instruction below will walk you through the process. 

This is an example of what the customer might be seeing. 


[1] The Settings panel is open but mostly off the bottom right of the display. 


There can also be times when the customer will open the Settings panel and see that it is open but not visible. It can be completely off the display.

To open the Windows Display setting panel, Right-Click on an open area of the Desktop. 


[2] Then select Display settings.

The customer has set the [3] Scale to be more than 100%. 


[4] In the example to the right, the Scale is set to 125%. This allows the dialog boxes to be larger, but this can also move them off the screen and not be accessible. 

The fix is to have the customer adjust the Scale to 100% and then open and place the Settings panel on the center of the screen. 


Then close and reopen the Settings panel. This will now force the Settings panel to open in the last place that it was closed. 


As you can see in the image to the right, the Settings panel is more centered, and the Scale has been set back to 125% for easier reading of the dialog boxes that are opened.