Yes, Xencelabs has created an application to test your Pen Tablet to ensure it works correctly. And it is communicating with your pens. It is called the Diagnostics application, and it resides in the Settings program. it is
To access the Diagnostics application, press the top-center left button on your tablet. Select the Gear icon in the upper right corner and select Diagnostics from the drop-down list.
Or -
Windows Users: Type Xenelabs in the Search window and select the Xencelabs Application.
Mac Users: Click on Finder and then select Application from the menu, scroll down to the Xencelabs folder, expand it, and select the Xencelabs Application.
Once you open the Setting application, the process will look the same for both Windows and Mac users.
Links to testing other Xencelabs Devices:
- Pens: https://solutions.xencelabs.com/en/support/solutions/articles/67000696032-how-do-i-know-if-my-pen-is-working-correctly-
- Quick Keys: https://solutions.xencelabs.com/en/support/solutions/articles/67000679391-is-there-a-utility-to-test-my-quick-keys-
Before you start testing your Pen Tablet, you will want to make sure that it is connected, and you can see it in the [1] Device window. To open the [2] Diagnostics application, click Gear in the upper-right hand corner of the Settings program. [3] Then select Diagnostics from the list. | |
There is a lot of information on this screen the area we are going to concentrate on is located at the bottom. [4] When you press the top center-left button on the Pen Tablet, a 1 will appear in the Button Code row. There should be no lag. Once you release the button, 0 is displayed. As you press the other buttons, you will see their respective Button Codes display, and like the first button, once you release it, 0 will immediately be displayed. [5] System Version: This shows the operating system and version you are using. Driver Version: This shows the Xenelabs Driver version you have installed. | |
If any of the buttons are not displayed correctly, or they are sticking. Please reach out to Xencelabs Customer Care from support.xencelabs.com or by sending an email to [email protected] |