Yes, there is a utility in the Xencelabs Setting application that will allow you to test your Quick Keys to make sure they are working correctly. The utility is called Diagnostics Tool, and it resides within the Setting application. 


To access the Diagnostics application, press the top-center left button on your tablet. Select the Gear icon in the upper right corner, and then select Diagnostics from the drop-down list. 


Or - 


Windows Users: Type Xenelabs in the Search window and select the Xencelabs Application.


Mac Users: Click on Finder and then select Application from the menu, scroll down to the Xencelabs folder, expand it, and select the Xencelabs Application.


Once you open the Setting application, the process will look the same for both Windows and Mac users. 


Links to testing other Xencelabs devices:



When the Settings application starts, you will land on the [1] Home page.

[2] Select the Gear in the upper right corner of the display, and select [3] Diagnostics from the drop-down menu.

Note: If you purchased the Pen Tablet and not the Pen Tablet Bundle, you will not have the Quick Keys remote. 

If you purchased the Quick Keys only, your Device view would look like the image on the right.

This shows that Quick Keys is the only Xencelabs device that the Settings program sees as being connected. 

When the Diagnostics application opens, you will see the screen to the right.

There is a lot of information being displayed but once we break it down, it is easy to interpret and navigate.

[4] This shows the connectedXencelabs product. The Quick Keys is connected via the Wireless Dongle, so only the wireless Dongle is listed.

[5] The Firmware Version shows what firmware your wireless Dongle is using.

The Paired Devices row shows that I have a Pent Tablet and a Quick Keys paired to my wireless Dongle. This does not show what is connected, but only what devices have paired to my wireless Dongle.

[6] Button code and Dial will show data once you have pressed a button or moved the Dial on the Quick Keys.



[7] When I press a button on my Quick Keys, a number is displayed in the Button Code row that correlates to the button that was pressed on the Quick Keys.

[8] Once released, the button immediately goes back to "0".

This is the correct behavior of the button press and release.

If you see the number linger for a few seconds, you may have a sticky button.




To test the Dial, turn the Dial in a [9] clockwise direction, and you should see the number smoothly incrementing in a positive direction.

[10]Then turn the Dial in a counterclockwise direction, and the number will decrement smoothly in a negative direction.




To test the Dial button, press the button in the Dial's center.

[11] The Dial button will register a "10," and once you release it will reset to zero. 

The information at the bottom of the [12] Diagnostics application helps when we are troubleshooting issues with your Xencelabs devices.

System Version: This is the operating system and version you are using.

Driver Version: This is the installed Xencelabs Driver you are using.

Configuration Version: Firmware configuration of your connected device. In this case, it is the Wireless Dongle.

Wintablet Test: This shows if the Xencelabs device is connected to the WinTab HID socket.

Driver Installation Test: Pass. The Driver is working properly.

If you test your Quick Keys and you discover there are issues, please reach out to Xencelabs Customer Care at support.xencelabs.com or by sending an email to onlinesupport@xencelabs.com