Product Questions
Yes, you will need to connect the Pen Display 16 to a current or near-current Mac, Windows, or Linux computer and install the Xencelabs driver to use the Pe...
Wed, May 8, 2024 at 9:56 AM
Yes, Xencelabs has included a microfiber cloth with your Pen Display 16 for you to use to keep it clean. If you have some finger or hand smudges that are ha...
Wed, May 8, 2024 at 10:14 AM
The Pen Display 16 will arrive nicely stored in a product sleeve. You do not need to store it in the sleeve when not in use. If you are traveling with ...
Wed, May 8, 2024 at 10:19 AM
No, but it can be scratched. You will want to remove all jewelry and large rings before you start drawing on the Pen Display 16. Surface scratches are n...
Wed, May 8, 2024 at 10:40 AM
No, the Pen Display 16 has no fans, hence the phrase "Silence is Golden." You will be surprised at how quiet the Pen Display 16 is and how the...
Wed, May 8, 2024 at 10:47 AM
The normal operating temperature range for the Xencelabs Hub is between 20 and 45.5 degrees C. It can get warm, but not hot.
Wed, May 8, 2024 at 11:59 AM
Yes, you can. It is offered on our eStore. Link: https://www.xencelabs.com/us/store/accessories/hub-bundle If you have any other questions or ...
Fri, Sep 6, 2024 at 9:55 AM
You can visit our eStore and find the cable you need to replace. All the cables that Xencelabs uses with our Pen Display 16 are standard cables and can be p...
Wed, May 8, 2024 at 12:24 PM
The Pen Display 16 is designed to be lightweight for easy mobility. It weighs just over two pounds, at 2.4 lbs.
Wed, May 8, 2024 at 12:33 PM
The Pen Display 16 is an OLED 10-bit display.
Wed, May 8, 2024 at 12:37 PM