Product Questions

Do I need to connect the pen Display to a computer to use it?
Yes, you will need to connect the Pen Display 16 to a current or near-current Mac, Windows, or Linux computer and install the Xencelabs driver to use the Pe...
Wed, May 8, 2024 at 9:56 AM
Do I need to clean the surface of the Pen Display 16?
Yes, Xencelabs has included a microfiber cloth with your Pen Display 16 for you to use to keep it clean. If you have some finger or hand smudges that are ha...
Wed, May 8, 2024 at 10:14 AM
Do I need to store the Pen Display in the Product sleeve?
The Pen Display 16 will arrive nicely stored in a product sleeve. You do not need to store it in the sleeve when not in use.  If you are traveling with ...
Wed, May 8, 2024 at 10:19 AM
Is the pen Display 16 easily scratched?
No, but it can be scratched. You will want to remove all jewelry and large rings before you start drawing on the Pen Display 16. Surface scratches are n...
Wed, May 8, 2024 at 10:40 AM
Does the Pen Display 16 have fans?
No, the Pen Display 16 has no fans, hence the phrase "Silence is Golden." You will be surprised at how quiet the Pen Display 16 is and how the...
Wed, May 8, 2024 at 10:47 AM
My Xencelabs Hub is getting warm. Is it defective?
The normal operating temperature range for the Xencelabs Hub is between 20 and 45.5 degrees C. It can get warm, but not hot. 
Wed, May 8, 2024 at 11:59 AM
Can I purchase an extra Xencelabs Hub? I would like to have one at home and one at work.
Yes, you can. It will be offered on our eStore. 
Wed, May 8, 2024 at 12:05 PM
I lost one of my cables for the Pen Display 16, where and how can I replace it?
You can visit our eStore and find the cable you need to replace. All the cables that Xencelabs uses with our Pen Display 16 are standard cables and can be p...
Wed, May 8, 2024 at 12:24 PM
How heavy is the Pen Display 16?
The Pen Display 16 is designed to be lightweight for easy mobility. It weighs just over two pounds, at 2.4 lbs. 
Wed, May 8, 2024 at 12:33 PM
What type of display is the Pen Display 16?
The Pen Display 16 is an OLED 10-bit display.
Wed, May 8, 2024 at 12:37 PM