Your Pen Display 24 includes two USB 2m cables. Depending on how you connect the Pen Display, your computer will dictate which USB cable you use.
[1] USB-C-A is used with the HDMI or DisplayPort video cables.
This is a thinner cable that transfers the pen data from and to the computer.
[2] USB-C-C is used for the single cable connection only.
This is a thicker cable, and it transfers both the video and pen data to and from the computer. The USB-C port on the computer must have DSP Alt mode enabled for this to work.
** Both cables are 2m in length. |  |
Single Cable Connection:
For the Single Cable Connection, you will use the USB-C-C cable. The end with the 90-degree bend plugs into the back of the Pen Display, and the other end plugs into a USB DSP Alt-enabled port on your computer.
The USB-C-C is thicker and used to make the single cable connection from the Pen Display to your computer's USB-C DSP Alt-enabled port.
HDMI or DisplayPort Connection:
You will also need to use the USB-C-A cable when you use either the HDMI or the DisplayPort video cables.
The USB-C-A is a thinner cable with a 90-degree bend on the USB-C side.
It is important to remember that the USB-C-C cable cannot be used in conjunction with the HDMI or DisplayPort cables.
Please refer to the QSG to ensure that you have the correct USB cables for your setup.
QSG Link: https://www.xencelabs.com/us/quick-start/pen-display-24
For further assistance or inquiries, contact the Xencelabs Customer Care team at CustomerCare@xencelabs.com.
