Yes, there is a 30-day return period from the date of your purchase from the Xencelabs eStore. There are a few rules you need to follow for returning your order. 

  • The purchase must have been made from the Xencelabs eStore, not from a reseller.
  • The order must be returned within 30-days of the purchase date.
  • It must be in the same condition as when you received it.
  • You will need to pay for the shipping of the returned order. 
  • All items in the order must be returned before a credit will be issued.
  •  Once your order is received, it will be inspected, and if everything is in place, the Accounting team will be notified to credit your account. You will see the credit posted to the same account used to make the purchase. This can take two to five business days.