Product Questions
Yes, you will be able to orient your Pen Tablet and the Quick Keys (purchased in the Bundle or individually) either on the left or the right side of your de...
Tue, May 24, 2022 at 3:50 AM
If you want to use the top eraser of Xencelabs pen in Paint Tool SAI, please follow the detailed instructions below. For Paint Tool SAI Ver.1: Firs...
Thu, Jan 6, 2022 at 9:34 AM
Yes, Xencelabs is part of the HanVon Ugee group of companies. We are based out of Shenzhen, China. Our product development is done globally, and the tablet...
Sun, Jan 17, 2021 at 1:30 AM
The warranty period is from the date of purchase. If your tablet is replaced under warranty, the warranty period is still from the date of your original tab...
Fri, Jan 15, 2021 at 9:44 PM
There are two places you can find the model and the serial number of your tablet. 1. It Is on the side of the box that your tablet came in. 2. It ...
Thu, Dec 2, 2021 at 12:26 AM
We suggest that you do not. If you need to, please also use a powered hub in conjunction with the USB extender, and do not exceed 1m (3.28ft) for the length...
Thu, Jan 28, 2021 at 4:57 AM
The Quick Keys is designed to be an extension of your hand. You can change the orientation of the Quick Keys quickly to meet your workflow needs. Pleas...
Thu, Feb 25, 2021 at 7:48 AM
Neither the 3-Button nor the Thin Pen support pen rotation natively. There is good news - If you are an Adobe PS user and you are using a brush th...
Sat, Dec 14, 2024 at 5:48 AM
When I installed my tablet and tried to use it in Corel Painter 2021, my pen does not move at all. How do I fix this? Corel Painter 2021 uses WinTab t...
Thu, Apr 22, 2021 at 1:13 AM
Once the Quick Keys have gone into sleep mode, you will notice that the Power and Connection lights on the bottom of the Quick Keys are still on, but the OL...
Wed, Jun 23, 2021 at 4:16 AM