Product Questions
You can use any industry-standard color calibration tool to calibrate your Pen Display 16. I use the Datacolor SpyderPro, and it works well. Xencelabs ...
Thu, Jan 30, 2025 at 11:32 PM
OLED burn-in, also known as permanent image retention, can occur on OLED displays when static content remains on the screen for extended periods. This incl...
Wed, Apr 15, 2026 at 2:01 AM
The Pen Display 16 is designed to be portable and easily transported. Below are a few things to remember when traveling with your Pen Display 16. When...
Fri, Jun 7, 2024 at 11:09 PM
By default, your macOS will detect that the Pen Display 16 will run in the 10-bit color depth channel. Going into the Graphics/Display report in your S...
Fri, Jun 28, 2024 at 12:26 AM
You can use the Multi-access stand with your current Pen Display 24. You will need to remove the four screws that secure the Tilt stand to the back of ...
Thu, Jul 11, 2024 at 6:19 AM
Yes, Xencelabs has a driver for the new Windows ARM platform. You can find it on our driver page using the link below. Driver Link: https://www.xencela...
Tue, Oct 1, 2024 at 11:16 PM
No, none of the Xencelabs products are TAA compliant as they are manufactured and assembled in China or Singapore. In order to be TAA compliant, 50% of ...
Sat, Jul 27, 2024 at 12:34 AM
Yes, Parallels works with our Xencelabs driver for all of the Xencelabs products. The Xencelabs driver team conducted tests using macOS 14.5 and the ...
Thu, Nov 21, 2024 at 8:08 AM
The Pen Display 24 is not designed for off-the-desk use unless securely anchored to the back of the desk. Please be aware that it is your responsibility ...
Sat, Aug 17, 2024 at 6:09 AM
Your Quick Keys display may have been set to off. The instructions below will walk you through checking for that. Please open the Settings panel: ...
Tue, Aug 20, 2024 at 12:06 AM