Before initiating a remote connection through applications like PC Anyware or Teradici, it is crucial to first connect your Pen Tablet and/or Quick Keys to your computer using a USB cable.
Please note that the wireless dongle connection is currently incompatible when connected via a PCoIP connection.
For further assistance or inquiries, feel free to reach out to the Xencelabs Customer Care team at CustomerCare@xencelabs.com.
The message to the left will be displayed if you have the Pen Tablet and Quick Keys connected to the wireless dongle if you try to connect to Teradici. Before you establish your remote session, you will need to connect your Pen Tablet and Quick Keys using the USB cable. |  |
