Sorry to hear that you are having issues with the driver. The below article will with setting up and using the Shift key with specific applications. I would like to have you reach out to Customer Care and open a ticket using OnlineSupport@xencelabs.com so we can address issue with the active portion of the Pen Tablet. Thanks.
FAQ link for setting up specific application in the Application row: https://solutions.xencelabs.com/en/support/solutions/articles/67000544218-how-can-i-make-custom-settings-to-a-specific-application-
I appreciate the reply. But, I'd simply like to use the shift key on my keyboard since I use a lot of key commands while using the pen. Is that not possible?
When I activate pen mode, it appears to work, but when I put the pen down away from the tablet and pick it up to use again on the pen tablet, only a portion of the tablet is active(the xencelabs settings app shows that the area mapping is set to full).
also, I notice that sometimes when I use a modifier key(like shift) it doesn't seem to work(gets stuck). I sometimes have to press the modifier key twice.
Coming from Wacom, I really like this new tablet. Hopefully, there's a fix to some of the issues I'm having.