Quick keys driver wont start after install on Win 10 64bit : Xencelabs Technologies Ltd.

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Quick keys driver wont start after install on Win 10 64bit

Ant

がトピックを開始しました 4か月前

Hello everyone :-)

I have bought the quick keys device.

- I am using Windows10 64bit

- I have downloaded driver version XencelabsWin_1.1.0

- After the installing of the driver, nothing happens.

- When going through the start menu/ Xencelabs/clicking on the driver icon, nothing happens.

- With Task Manager open, clicking on the Xencelabs icon, it shows in task manager for about 2 seconds, then disappears

- I have even reinstalled windows 10 and installed nothing else but windows drivers, the Xencelabs driver, still nothing happens

I will be using a Wacom cintiq 22, but that shouldn’t prevent quick keys from opening so I can configure quick key?

Have I bought a paperweight for $150 ?

What can I do, can anyone help?

Regards

Ant.

コメント数: 2

Mike McBride

はこう言いました： 4か月前

Thanks for reaching out to Xencelabs. I have not seen the Setting program not open on the Windows platform before?

I would like to have you reach out to support.zencelabs.com and open a ticket with Xencelabs Customer Care.

Please include the version of Windows 10 you are using (send then the System Infomation screenshot) and if you are using a VPN and any System or Internet Security software.

If you would also start your Windows computer in Safe Mode and see if you can access the Setting program that way, that would be helpful.

Ant

はこう言いました： 4か月前

Good of you to reply, I am sorry I left this, I actually went on a surprise holiday. There was a ticket already open at the time of my posting the above.

However, pre getting a reply from the ticket, Carson did some troubleshooting with me over email correspondence. It occurred to me (from problems with things in the past) to eventually mention that I run 6 monitors. Quick Keys only works with 4 or less monitors attached.

IF ONLY I had of led with that. I really hope they get the driver issue rectified soon.

Again, thank you for taking the time to reply, Mike.

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