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Quick Keys is Unresponsive

Help!


Quick Keys is unresponsive, doesn't charge, display is blank.


I tried:

Power Slide

Holding Power Slide for 10s+

Pushing buttons

Various USB-C Cables

Various Power Sources

Reinstalling Software and Dongle (Doesn't find the Quick Keys)


The only thing I noticed is when I plug it in the Connection and Power indicator lights blink very faintly every 1 second. 


It was working fine for 10 months until now.  Any ideas? I miss it already :(


2 personas tienen esta pregunta
1 comentario

Sorry to hear that. Please reach out to the Xencelabs Customer Care team by sending an email to OnlineSupport@xencelabs.com.


When you reach out to them, please include your Xencelabs order number or a copy of your receipt and your complete shipping address and phone number. And a few images of the front and back of the Quick Keys, along with the Quick Keys serial number. , This will help expedite getting you up and running.

 

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