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Pen tip clicks

I am finding it difficult to single-click using the pen tip unless I keep the pen extremely still. Can this movement sensitivity be adjusted? Am also finding double-click difficult. Is the double-click sensitivity adjustable in windows settings?

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I'm experiencing this same issue on a Apple M1 macOS 12.3.1

Using photoshop and it is sometimes not registering clicking between layers is making the pen tablet un-usable and slowing my work speed down.

This is very frustrating. Is there an ETA on an updated driver? Or native Apple Silicon support?

Thank you

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When you make selections with the Xencelabs Pen, do you have Windows Ink turned on or off in the Settings program for that application? 

I have Outlook set to focus [1], and with Windows Ink turned off [2], I do not see the clicking issue. 

How is your Windows Ink set for that application? 


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Windows Ink has always given me so many problems since its introduction that I've habitually disabled it on every system. Not had it enabled in yeaarss :)

Same with Application Profiles, constantly managing/updating them was a chore in the old Wacom control panel so I decided every app would just use the exact same settings/curves!

I've just tried enabling Windows Ink and did the test again - it works perfectly!!

Now I'm rethinking Windows Ink use. My main problem I have with Windows Ink is that it radically changes depending on the developer of the app that is being used.

For instance, in a web browser, the stylus behaves like a mobile device and you're unable to drag-drop or middle-click to auto-scroll.

Or in music/DAW applications the stylus creates radial menus with side button clicks like it would on a touch device.

In some drawing apps using Windows Ink/Tablet PC doesn't work correctly with multi-monitor setups and the mapping is distorted.

Seeing the Ctrl+Shift+Alt modifier tool-tips constantly popping up is quite distracting too!

With Windows Ink enabled I perceive some stroke or modifier-key shortcuts to be a bit slower compared to WinTab. WinTab always feels more responsive and lower-latency. Maybe Windows Ink has improved over the years... but I still prefer it disabled if possible :)

Thank you for showing me the positives of Windows Ink over WinTab though!

In this instance using Windows Ink works great - but I cannot use it for something like a web browser since I need to drag/drop and auto-scroll etc. But if I disable Windows Ink single-click won't work reliably, it'll trigger the selection of a few characters on text links or start dragging images.

Ideally, the XenceLabs WinTab driver would have whatever this anti-hover chatter/jitter filter thing that the Windows Ink is using for single-clicks!

Here's the test again with Windows Ink enabled:


XenceLabs w/ Windows Ink (9 seconds!)







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You can change the distance of the click before it registers as a move by editing the Windows Registry.

• Open the Registry: Start > Run > regedit

• Navigate to: HKEY_CURRENT_USER\Control Panel\Mouse

• Change the values: DoubleClickHeight & DoubleClickWidth to something a little more relaxed.

I personally use a value of 16 px for both directions. I think the default is 4 px.

You can also change the DoubleClickSpeed there too, it's value is in milliseconds.




That is an excellent tip and a way to have a fine adjustment on your Click Distance and Speed.

A word of caution for all users; Please know that making edits in your Windows Registry can be life-changing and not always in a good way. Please understand what you are doing before you go in and make edits to your Registry.


There is a Double-Click speed adjustment within Windows 10.  

To access that in the Windows Search window > type Settings > Change your mouse settings > then select additional options.

You can adjust your Double-click speed from here. 

Let me know if this helps. 

Exactly the same problem as TR4, hopefully some new drivers will fix these problems.

I have the exact same issue but on an Intel Mac. It’s almost like some single clicks just don’t register. When drawing it’s perfectly responsive but single clicks are an issue currently. Please help.

Please reach out to the Customer Care team at - thanks

Yes, Xencelabs is looking to create a Driver that will natively run on the Apple M1 chipset. I do not have an ETA on that at this time. Please watch for a post on social media for that. 

The latest beta solves all these problems, everything is perfect.

Now that is what I like to hear! Thanks for the heads up on that. 

The clicking is def working much better with the new Beta driver. Now I just need a proper way to scroll webpages. There is no "Scroll" function, only Scroll up or Scroll down which is a bit of a problem... Does anyone have a solution for scrolling?

I'm glad the beta driver is working better for you.

For the Pan/Scroll issue, we are looking into it but do not have an elegant solution at this time. 

Please know that each request for Pan/Scroll is passed to the Driver team. I want to make sure they know this is a needed feature. 

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