My order has arrived, and it is damaged. How can I get it replaced? 


First, I would like to apologize that you received your order in a damaged condition.  Please reach out to the support team at support.xencelabs.com, and we'll work with you to get you up and running as quickly as possible.


When contacting the Customer Care team, you will be asked to send a picture of the shipping label, and the damage to the shipping box and the tablet.